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CANCELLATION AND REFUNDS POLICY
CANCELLATION AND REFUND POLICY
Cancellation
Cancellation before shipment (Only valid on orders placed & delivery in India):
If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via the following routes :
- Via ‘My Orders’ section
Go to your account > Click on ‘Orders’ > Go to the order you want to cancel and select ‘Order Details’ > Click on ‘Cancel Item’ > Select the item(s) in your order that you would like to cancel and provide the reason for cancellation and ‘Confirm’ > Once submitted, your item(s) will be cancelled and your refund will be processed. - Via Email or Call
Send an email to our customer support team at support@sde1999.com to cancel your order along with your order ID details. Or call us on 1800-267-4444 (Monday To Saturday, 8AM to 10PM and Sunday 8AM to 7PM).
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we initiate the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be initiated to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5 business days for the amount to reflect in your account.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 15 business days of order delivery
- Free product provided by brand
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
